Returns will not be accepted for products that are delivered via electronic download or online delivery. This includes products that are available via the 'Digital Downloads' page.
Digital Download Products are delivered immediately upon order and therefore cannot be canceled.
All returns must be postmarked back to NAR within 30 days of receipt of order.
All returns must be authorized by NAR Customer Service Representative before the product is returned to NAR. You are able to request a return online by following these directions:
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Initiate a return by navigating to your “Order History” in your “My Account”.
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Click on the order details for the order in which you would like to request a return.
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Click on the “Return” Action at the bottom of the order.
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Select the “Reason for Return”
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Received the wrong item
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Received the wrong quantity of items
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I didn’t order this/these items
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Received a defective item
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Order was damaged in shipment
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Order shipment errors
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Other -If you choose “other” please explain in the comments box
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Select the “Return Action”
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Replacement
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Store Credit
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Refund Requested
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Once your return request is received a customer service agent will review the request and send an email letting you know if you return is authorized. If authorized you will receive instructions via email on where and how to send your items back.
Returns will not be accepted for discontinued or revised items.
Shipping fees will not be reimbursed for returns made due to the following customer ordering errors:
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Ordered too many
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Ordered the wrong item
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Placed duplicate orders
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Partial return on an item sold using a volume discount
Shipping fees will be reimbursed for returns due to:
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Shipment of incorrect product
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Shipment of incorrect amount of product (NOTE: This will be verified by package weight.)
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Shipment of product to incorrect customer
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Shipment of defective product
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Order was damaged in shipment
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Other shipment errors as determined by a NAR Customer Service Representative
Orders damaged in shipment should remain in their original packaging if at all possible. A NAR Customer Service Representative should be contacted immediately and as much description as possible should be provided about the damage to the shipment. NAR reserves the right to make the final determination on how the damage to the shipment occurred.
Return shipment charges are the responsibility of the customer unless the product return is due to one of the shipment errors listed above.
Items that are sold as kits or packages must have all pieces returned in saleable form or a refund will not be issued.
Refunds under $10.00 will not be issued.